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How to Create and Configure System Mailboxes

by msarandi

We will demonstrate how to create and configure a system mailbox in OroCRM.

A system mailbox is a centralized box for emails that are not addressed to any specific person within a company. You can create and use many different system mailboxes in OroCRM simultaneously. You can also control the list of users who have access to these mailboxes, automatically convert emails into cases or leads, and set-up auto-response rules with email templates.

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